Emergency Plumbing Service       Phone: 0447 007 178

FAQ

What should I do if I can smell gas?

What are my options to fix a leaking or hard to turn off tap?

How long will a set of taps last?

Can I put a mixer in without having to replace my sink?

How do I find out what type of Hot Water unit I should have installed?

Why does my toilet make a gurgling noise?

What is a solution to stop my toilet from constantly running water from the cistern into the pan?

Why does my water taste metallic and have unusually low pressure?

What is a Compliance Certificate and why do I need one?

Are you a Licenced Plumber?

Does your work come with a guarantee?

What hours do you work?

Will you be on time?

What kind of Plumbing work does Orbit Plumbing do?


What should I do if I can smell gas?Gas Leak

You should turn off your gas at the gas meter immediately, move to an outdoor area for fresh air and call Orbit Plumbing who can come to your house, test the gas line for leaks & fix any problems that may be occurring.

If gas leaks into an area any flame or even a spark could cause a fire or explosion that can quickly result in death.

A gas leak could occur by the pipe being damaged or a joint coming undone for example if someone is digging a hole and hits the pipe or if an appliance is moved incorrectly the joint could come apart.

You may be able to hear the gas leak as well, it might be making a hissing or whistling noise.


What are my options to fix a leaking or hard to turn off tap?

The first and cheapest option is to change the washers and seals on your taps. Most of the time this should stop your tap from leaking or dripping. Although if your tapware is too old and the spindles are worn out you will need a new tap set.

You could replace your tap ware entirely or change your taps to mixers to spruce up your kitchen, bathroom or laundry.


 How long will a set of taps last?Orbit Plumbing How long will taps last

From our experience, when it comes to Tapware ‘you get what you pay for’. We use a general rule and inform all our customers looking for new tapware the same advice. If you pay between $0.00 – $80.00 you should get a lifespan of around 3 months – 12 months. $80.00 – $150.00 the lifespan is around 12 months – 5 years. $150.00 – $200.00, 5 years – 10 years, $200.00 – $1000.00, 10 Years – 30 Years. This is by no means the exact time you will get out of your new taps although it is a good educated guess and has seemed to be the case for us in the past.


kitchen-mixerCan I put a mixer in without having to replace my sink?

Yes. We have a special tool that can cut a hole in your sink big enough to fit a new mixer and we can plug up your old tap holes for a neat finish.


How do I find out what type of Hot Water unit I should have installed?Capture1

The most common types of Hot water units installed these days are Gas storage hot water units & Instantaneous Hot Water units.

There are a few standard questions our plumbers will normally ask you as to determine the best unit for your individual situation:

  1. How many people live in the house?
  2. What size gas line is running to the existing unit?

Usually if there are only 1, 2 or 3 people living in the house it is a good idea to install an instantaneous Hot Water unit. If there is 3 or more people living in the house it is usually a good idea to install a Gas Storage Hot Water unit.

The reason for this is that most Natural Gas storage Hot water units will burn approximately 35 Mega Joules of natural gas per hour. These units will run at this Gas Consumption rate all day long. Most Instantaneous Hot Water Units will run at approximately 190 Mega Joules per hour but the difference here is that the Instantaneous Hot Water units will only run at this Gas consumption rate while someone is using the hot water.

So if the Hot Water is not used all that much throughout the day you will find your gas bills will be significantly lower with an Instantaneous Hot Water unit and if you use a lot of Hot water throughout the day then you will find that your gas bills will be significantly lower by using a Gas Storage Hot Water Unit.

Keep in mind that an Instantaneous Gas Hot Water Unit will require a 20mm Gas pipe line running to the Hot Water unit location so that it can get the required amount of gas to operate correctly. Most Gas Storage Mains Hot Water Units run off a 15mm Gas pipe line so if you previously had a Gas Storage Mains Pressure Hot Water unit and you are looking to install an Instantaneous Continuous flow Hot Water unit then you may need to get the Gas line upgraded as well to cope with the extra mega joule loading on the house.


Why does my toilet make a gurgling noise?

This can be because of a few different reasons:


leaking-toiletWhat is a solution to stop my toilet from constantly running water from the cistern into the pan?

This can be caused from multiple mechanisms in your toilet. Depending on the part inside your toilet that is causing the leak we can replace the seal or valve that is causing the issue.

It is common that when replacing parts on an older toilet, as soon as you take it apart the rubber seals that previously worked fine are now displaced and can cause the toilet to leak further from multiple places.

Sometimes it is worth replacing your entire cistern and seat to not only guarantee no more leaks for years to come but also to give your toilet a new fresh look.


20150313_140720

Why does my water taste metallic and have unusually low pressure?

This could be caused by having galvanised pipe installed as your main water supply to your house.

The build-up present inside this piping are deposits of lead & iron which is throughout the entire pipework and is causing very low pressure & a metallic taste to the drinking water. Due to corrosion, the piping rusted through in multiple places causing ongoing leaks.

A quick & easy test to see if you might have galvanised pipe at your property is to check the difference in pressure between the tap at the water meter compared with the taps in your house. If the pressure at your water meter is much higher then there is a good chance you have galvanised piping.

A water renewal is highly recommended in this situation.


What is a Compliance Certificate and why do I need one?

A Compliance Certificates must be issued by a Licensed Plumber to certify the work they do complies with all of the relevant Plumbing Standards, codes & regulations.VBA

In Victoria, Compliance Certificates must be issued upon completion of the following:

A Licensed Plumber must supply you with a Compliance Certificate within 5 days of completion of the works done.

For more information about compliance certificates click here to visit the Victorian Building Authority’s website.

If you have any reason to doubt that a Plumber is licensed with the Victorian Building Authority you can do an online Practitioner Verification here.


Are you a Licenced Plumber?Orbit Plumbing Victorian Building Authority Licenced Plumber

Yes, Our Plumbers are Fully Qualified, Licenced Plumbers & Gasfitters registered with the Victorian Building Authority. You can search Daniel’s Licence details here on the VBA website. Just type in Daniels Plumbing Licence number: 109028



Gaurantee Does your work come with a guarantee?

Yes, our work comes with a 100% Guarantee. We believe in doing the job right the first time and we consult with you throughout the entire process so it will be very unlikely that you will not be happy with the end result. Although if something prevents a satisfactory result we will put you on top of our priority list and come back to rectify any issues you may have until you are happy. Our number 1 concern is that our customers are happy with the work we do and the service we offer.


What hours do you work?Orbit Plumbing Clock Hours

We are available 24/7. Our standard operating Hours are 6am – 6pm. Outside of these standard hours we operate as an Emergency Plumbing Service covering all of the Mornington Peninsula and the majority of the South Eastern suburbs of Melbourne.


Will you be on time?Orbit Plumbing what kind of plumbing work does orbit plumbing do

When you call to book in a time we can arrange the best time that suits your needs. We absolutely pride ourselves on being on time every time as we ourselves have had tradesman organised in the past and taken time off work to be there just to have them never turn up. So we completely understand the importance of being punctual and not letting you down. In the unlikely event that we are running late (even 5 minutes late) we will call you to let you know that we are on the way.


What kind of Plumbing work does Orbit Plumbing do?Orbit Plumbing will you be on time

We do nearly all kinds of plumbing ranging from Maintenance Plumbing to Renovations to Gas Fitting to New Homes to Commercial Plumbing
& Industrial Plumbing. Blocked Drains, Burst Pipes, Rain Tanks, Pumps & Pools. Our Plumbers are trained in all forms of plumbing and we are experts in our field.

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